Thank you for your question. It is a shame to hear that the left earbud of your JBL Reflect Flow Pro headphones is not working as should and you are not able to enjoy all the features of the headphones. There are couple of things you can try, in order to get your device working again. Please consider the following to ensure that headphones have the best possible connection to your source device. -Forget/unpair the headphones on the Bluetooth device list of your source device. -Delete the JBL Headphones application and install it again. -Reset your headphones by placing the headphones to the charging case and pressing the right earbud for more than 5 seconds. -Manually pair the two earpieces together by tapping first the right earbud three times and then the left earbud three times. -Pair the headphones to your device and the application and see if this resolves the problem If the issue persists and you would need further support, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/fi/fi/

Our JBL Reflect Flow Pro is not intended to wash. However, you could try cleaning them using a cotton bud or sanitizing alcohol.

Our JBL Reflect Flow Pro has the Adaptive Noise Cancelling with the Smart Ambient feature to protect you from unwanted noises, whether you’re working or working out. The 3 mics on each earbud ensure voice clarity in any calls or meetings, even in the wind. Please visit our website to get more information about this product. https://bit.ly/3Ci3Uex

Thank you for your question. The magnets inside the JBL Reflect Flow Pro + are made of ferrite, and there is no neodymium in their composition. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html for further details. Thank you.

Thanks for your question. The charging case of our JBL Reflect Flow Pro is not waterproof.

Thanks for your interest in our product. Our JBL Reflect Flow Pro doesn't feature Multi-Point Connection which allows you to be connected to two devices at the same time. To l learn more bout the Reflect Flow Pro, you may visit the link here: https://bit.ly/3pesgBQ

Thank you for your question. Unfortunately, the only way to turn the JBL Reflect Flow Pro on and off is to take it in and out of its charging case. For further support, we welcome you to contact our >BRAND<Customer Support team: [SELECT RELEVANT BRAND] https://support.jbl.com/gb/en/ https://support.harmankardon.com/gb/en/ https://support.harmanaudio.com/gb/en/ Thank you. Kind regards, Vincent Customer Support EMEA Harman Lifestyle Division

Thank you for your question. We recommend that you delete and re-install the JBL Headphones App and then reset your unit by placing both pods on the charging case, then tap on the right pod once, then twice and then tap and hold for 5 seconds. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.