Thank you for your question. Yes, once the charging case is fully charged you will have up to 24 hours of wireless charging, which means you can charge your JBL T230NCTWS up to 3 times from the charging case alone. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thanks for your inquiry, it seems like you may have activated the ANC feature. Please make sure that you are activiating the TalkThru feature by pressing the touch control of the left earbud twice or you may use the JBL Headphones app to activate the TalkThru feature.

Thank you for your question. Could you please contact our Customer Support Team on https://support.harmanaudio.com/gb/en/contact.html for further assistance? Thank you.

Thanks for reaching out. Please make sure that your device has the ability to transmit an audio signal through Bluetooth. Try to connect to different devices, unpair, and repair your device. If you need more help with your unit, please contact our customer support for assistance.

Our JBL Tune 230NC TWS has a one-year manufacturer's warranty upon purchase. Please note that this limited warranty does not cover physical and customer-induced damages. We recommend keeping a copy of your receipt in case you need to claim your speaker's warranty.

Thank you for your question. Please contact our Customer Support Team for further assistance on https://uk.harmanaudio.com/support-contact.html#ns Thank you.

Thank you for your question. Yes, once the pods are stored in the charging case they will start charging again automatically until they are fully charged. However, your charging case has enough power to re-charge the pods for up to 24 hours of use without needing to be charged again. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. The battery life of the JBL T230TWS will last up to 8 hours without the need to put them on their charging case, and a fully charged case will offer you another 24 hours of battery, which means you can charge your T230TWS up to 3 times without the need of re-charging your charging case. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thanks for reaching out. The noise canceling feature on our JBL Tune 230NC TWS reduces unwanted background noise but does not completely block out the noise.

Thanks for your inquiries. Our JBL Tune 230NCTWS isn't designed to work with communication apps through Bluetooth with PCs. These models usually have issues such as the output sounding glitchy or robotic with MS Teams, Zoom, etc. These applications should work fine with phones and tablets, so always recommend using these devices instead.

We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue persists, please contact our customer support service via our official website or toll-free hotline.

Our JBL Tune 230NC TWS can only be paired with source devices such as phones, tablets, and laptops. It can't be paired with our JBL Charge 5 or other portable speakers.

You can reset the Ear Buds of your Tune 230NC TWS by following the guide below. - Turn of the Bluetooth on your source device (Smart phone or tablet) this will make them undiscoverable while doing the reset. - Keep the left Ear Bud in the charging case take out the right Ear Bud press the button three times hold for 5 seconds on the third press. - Turn the Bluetooth back on again this will make the Ear Buds discoverable again.

Thanks for your inquiry. For replacement part orders, you can contact us through: (877) 871-6755 and place an order. We're open Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET) and Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET).

Thanks for your inquiry. We are sorry to hear that our JBL Tune 230NC TWS Headphones didn't recognize the app. Please make sure that the Bluetooth of your source device is on. Try to reinstall the JBL headphones app. Use other source devices with the JBL Headphones app installed. If it still doesn't work, We want you to get the most out of our product. It would be best if we could work with you directly to get more information and to do some troubleshooting steps. Please Contact JBL Customer Support for further assistance.

Yes. Our JBL Tune 230NCTWS is compatible with the My Headphones app that can be downloaded from the App Store.

For replacement part orders and availability for your Tune 230NC TWS, please contact Customer Support so that we can assist you with your parts inquiries.

Thank you for your question. No, you must turn the volume up or down from the phone. For further support, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/

Our JBL Tune 230NC TWS only has a noise-cancellation feature that minimizes sound distractions from the background when playing music. However, it doesn't have a noise-suppression microphone feature to reduce background noise for phone calls.

Our JBL Tune 230NC TWS is compatible with both Android and iOS mobile devices.

Our JBL Tune 230NC TWS Headphones with the Stick Closed design and 3 sizes of eartips, these Headphones ensure comfort fit without pressure.

Our JBL Tune 230NCTWS can be connected to multiple sources, however, you'll only be able to use it from one device at a time. To pair it with a different device, you may put the earbuds into pairing mode manually by doing a tap and long press (for 5 seconds) on either earbud.

Thank you for your question. To use your JBL T230NCTWS in mono mode, simply wear the left or right pod alone and leave the second pod in the charging box. When you wear the two pods they will work on stereo mode. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thanks for reaching out. Our JBL Tune 230 NCTWS earbuds turn on and go on pairing mode once you've removed them from the charging case. It has a Dual Connect feature, which gives you the choice to seamlessly enjoy music or make calls with either one or both buds.

Our JBL Tune 230NC TWS Headphones don't feature Dual Connect.

Thank you for your question. The JBL T230TWS are water resistant and sweatproof, this means that it is safe to use under the rain or in a gym, however, they are not IPX7 for which we would not recommend their use in the bath or shower. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Hei, Kiitos kysymyksestänne. On harmillista kuulla, että kuulokkeesi toimivat vain yksi kerrallaan. Tässä sinulle yksikertaisia ohjeita, kuinka mahdollisesti ratkaista ongelma: Aseta kuulokkeet takaisin tehdasasetuksiin: Aseta kuulokkeet latauskoteloon. Paina jompaakumpaa korvanappia kahdesti ja pidä sitä sitten painettuna 5 sekunnin ajan. Kuulokkeet sammuvat ja käynnistyvät uudelleen tehdasasetuksiin. Sinun on ehkä "unohdettava" kuulokkeet puhelimen/tabletin Bluetooth-asetuksissa, jotta voit yhdistää ne uudelleen. Varmista myös, että olet yhdistänyt kuulokkeet oikeaan Bluetooth-yhteyteen. Tune 230NC TWS -kuulokkeita voidaan käyttää yksittäin tai stereona. Tämä tarkoittaa sitä, että voit nähdä jopa kolme eri Bluetooth-nimeä yhteyttä muodostaessa. Varmistathan, että valitset niistä oikean. Jos tämä toimenpide ei palauta kuulokkeiden toiminnallisuutta, ehdottaisin että olet yhteydessä JBL Asiakastukitiimiimme tarkempaa vianmääritystä varten. Voit ottaa yhteyttä JBL asiakastukitiimiimme tukisivustollamme: https://support.jbl.com/fi/fi/

Thanks for reaching out. The left earbud gives you access to ANC, Ambient Aware, and TalkThru. The right earbud gives you control over Play, Pause, Skip Forward, and Rewind to the previous track. Both earbuds activate SIRI/BIXBI/ALEXA and Google Assistant.

Hi there, You do not need to charge them staright away and I would highly suggest once needing charged, To charge them for 2 hours untill they are fully charged then take them off of charge.